FAQ

Yes. Our service is available worldwide to everyone. Subscribe here.

Please pay attention that 1 subscription can be used on multiple devices but you can watch only on 1 device at the same time.

If you would like to watch on multiple devices at same time click on button “Multiple Devices Plans” when choosing your subscription and get up to 40% OFF on every additional device with every subscription plan you choose.

Pay with your Debit/Credit Card via secured payment gateway from PayPal or Pay through 3D secured payment gateway with 3D secured Debit/Credit Card Only, from Voguepay.
All of our payment methods provide automatic currency conversion with no hidden fees.

Right after you subscribe or place your one time order you will receive e-mail with your activation credentials within next 30 minutes.

*Note that sometimes (when there is large amount of subscriptions) activation can take 1 – 3 hrs.
*Please don’t forget to check your SPAM folder too.

Subscription starting to be active from the moment you will receive your activation credentials in your e-mail.

Example:
John subscribed for 3 Months on February 1st at 11:55 PM and activation credentials were received February 2nd at 00:10 AM.
John subscription is starting to be active from February 2nd 00:10 AM for next 3 months.

After you choose your subscription plan by clicking on “Subscribe” you will be prompt to choose your payment option as follow:

Subscribe to our service by clicking on “Subscribe” (Recurring payments) when choosing your payment option and enjoy smooth watching, where all you need to care about is to not miss your Favorite TV Show!

Or

Order One Time Only by clicking on “Order” (Manual payments) when choosing your payment option and come back before expiration to extend your plan and continue watching.

If you provided your correct device information you will get your activation credentials within maximum of next 30 minutes 7 Days a Week from 7:00 AM to 7:00 PM EDT Time.
Your activation will start from the moment you will receive your activation credentials.
If information about your device are not properly provided we will contact you in order to send us additional information about your device.

When you receive your activation credentials at your e-mail, your trial begins to count.
We recommend to activate your trial right after you receive your activation credentials to get most time of your 1 Day Trial.

You can still watch if you for example paid for 1 month of subscription and canceled it after one week than you can still watch another 3 weeks before this subscription officially ends.
It will dissapear from your account immediately but your subscription will still be active.

As if digital services are delivered they can’t be delivered back (by this there is no insurance that refunded customer would not use our service on his device after refund).
That is reason why we offer 1 Day Trial to test out our service on your device and come back to subscribe to our plan.

We are compatible with:
Mag Boxes (250, 254, etc)
Apple TV
iOS (iPad, iPhone, etc)
Android (Smartphone, Tablet, etc)
OS (Windows, Linux, etc)
Dreamlink (T1, T1+, etc)
Android Box
Amazon Firestick
Smart TV’s (LG, Samsung, …)
Avov Tvonline (N, N2, N3 etc)
VLC Player
Smart IPTV
GSE Smart IPTV
STB Emulator
Perfect Player
Best Player TV and Movies
Enigma
and much much more!

With there being many devices out there that are compatible, we cant offer support for each and every device out there.

Here is a list of Devices/Apps/Programs/Operating Systems we can officially offer Support to:
(D) MagBox (250,254, etc)
(D) Apple TV
(D) iOS
(D) Android
(D) Windows
(D) macOS
(D) Dreamlink (T1, T1+, T6, etc)
(D) Avov Tvonline (N, N2, N3 etc)
(D) Amazon Fire TV Stick
(D) Android Box
(A) Smart IPTV
(A) STB Emulator
(A) rIPTV
(A) GSE Smart IPTV
(A) Kodi
(A) STB Emulator
(A) Perfect Player
(A) Best Player
(P) VLC Player

Devices we are compatible with but can not officially offer support for:
Zgemma
Enigma2
XtreamTV

*If you did not found your Device/App/Program/Operating System in list above but your Device/App/Program/Operating System support M3U link/Portal link/Username, Password and Link Login than it is compatible by our service and you can subscribe.

Yes you can edit your channel list as you wish.

Yes, when subscribing to our service just tick a box which channels you want or don’t want to be included.

At this moment you can choose:

  1. USA/CAN/UK Channels Only
  2. No Adult Channels

Yes you can put parental control on every channel you decide to.

– Check if you entered your activation details correctly.
– Check your network connection, reboot your router and device, and then try again.
– If you have PC/Laptop, etc… connected to same internet network check if you are not overloading your network with downloading or watching movies, etc… on these devices.
– Your Internet needs to be minimum 7 MBPS Download and 1 MBPS upload speed.
– Reboot your devices and wait for 30 sec before turning them back on (STBs, Android Boxes, Routers, Cable modems)
– Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.
– Try using a VPN service if all the above are not working.
– If your network connection is no problem, please check whether your account is used on other devices.
– Please visit www.whatismyip.com by using computer, and send us IP Address you see displayed for restoration.
– Check if the device/app/program got the latest software and firmware updates.
– Check the download speed on the actual device that is streaming our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network.
– Check for any high processor demanding applications running in the background that can be stopped, this is very important on low end devices.
– Check if your ISP having problems in your area, an excellent site to check this is downdetector.co.uk
– Try uninstalling and reinstalling your app/program, your activation will not be lost.
– If you are experiencing an issue that is not described above, please contact our support department.

If you experiencing that HD channels are showing in low quality you need to change your device settings preference from SD to HD quality.

We strive to provide you a high level of service at very discounted rates. So please keep this in mind first and foremost.

If a channel is down, we will do our best to restore that back to service by swapping sources and also reporting it as a down channel to our provider.

Please use the guidelines below before reporting a channel:

– Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back from our work.
– Is this happening on all channels? If it is, you need to check on your end.
– Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems)
– Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.
– Try using a VPN service if all the above are not working.

If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to break in transmission for a second, the software will halt under these conditions.

Sometimes you may experience buffering due to low internet speed or high internet traffic.

Cause:
The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again
The second reason is that you are using Wi-Fi, which is not suit for watching TV as you need direct (LAN) connection to internet network in order to enjoy smooth watching without interruptions.

Resolution:
Directly connect to your router using an LAN (ethernet) cable or to a powerline adaptor.
If not possible, try moving the box closer to the router.
Change your WI-FI channel. To avoid interference with nearby devices.
If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.

If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable and re-plug it in.

For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself.

Because of decoder setting problem, some channels are only having sound without images/video, please do as followings:

1. Go to Settings in your device/app/program.
3. Choose Native for the Decoder.
4. Restart.

We can not promise all channels are working properly due to your Internet speed, Individual channel technical difficulties or if uncompatible device/app/program is used.

If the link is not working , always check the link on PC using VLC . If it works it means that there is something wrong on your end.
When typing in your M3U link make sure your are not entering space ” ” but “_” instead and not using your M3U link on other device.
Contact us if the link does not work on your PC after troubleshooting and provide us with your IP address (www.whatismyipaddress.com).

Please check whether your account is used on other devices.

If yes, please visit www.whatismyip.com by using computer, and find your IP Address, next send your IP Address to us for restoration.
Please note that 1 subscription can only be used on 1 device at the same time, otherwise your account would be banned soon because of automatic security defense.

We only restore it for 2 time for 1 subscription. If your account is banned again after restoration please contact us.

*If you abuse our service with using multiple devices for 1 subscription be aware we may permanently ban your subscription.

Did you give us the correct MAC address?
Are you using a firewall, proxy or VPN? If so, our servers won’t allow you to connect.
Is your Internet speed at the recommended minimum—16 Mbps; 30 Mbps for HD channels—or higher?
Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.
Are your device’s specs powerful enough to effortlessly handle live HD streaming?
If you’re using an STB emulator did you follow the steps in our guide to Setup Android STB Emulator?
If you’re using an STB emulator have you tried wiping your app’s cache then restarting your device?
If you’re using a MAG box have you tried restarting your device?
If you’re using an Android device/MAG box have you tried logging out then factory resetting your device?
Have you double-checked the server portals we sent you in activation e-mail?